Return Policy

Effective Date: 10/03/2026

At Coocoonly Wellness Products (“Coocoonly,” “we,” “our,” or “us”), we want parents and families to feel confident when purchasing products designed for pregnancy, postpartum recovery, and newborn care.

This Return & Refund Policy explains the conditions under which products purchased through our website may be returned, exchanged, or refunded.

By purchasing from our website, you agree to the terms outlined in this policy.

1. Order Cancellation

Orders may be canceled before they are shipped. If an order is canceled before shipment, a full refund will be issued to the original payment method. If the order has already been shipped, the cancellation request will be treated as a return request, and the return process described below will apply.

2. Return Window

We offer a 30-day return window from the date the product is delivered. Return requests submitted after the return period may not be eligible for a refund unless required by applicable consumer protection laws.

3. Return Eligibility

To qualify for a return, the following conditions must be met:

• The product must be unused and in the same condition in which it was received
• The product must be returned in its original packaging
• All included accessories, manuals, safety labels, and free gifts must be returned
• A valid proof of purchase or order confirmation must be provided

Returns that do not meet these conditions may be declined.

4. Hygiene and Safety Restrictions for Baby Products

Because many Coocoonly products are designed for maternal and infant care, certain items cannot be returned once opened due to health, hygiene, and safety considerations.

Examples may include:

• Breast pumps or pump accessories
• Feeding equipment
• Nursing or postpartum care items
• Personal hygiene products
• Items that come into direct contact with infants

These restrictions are necessary to protect the safety of mothers and babies. Products that are opened, used, or contaminated cannot be returned unless defective.

5. Damaged, Defective, or Incorrect Items

If you receive a product that is:

• Damaged during shipping
• Defective due to manufacturing issues
• Incorrect compared to your order

Please contact us within 7 days of delivery. You may be asked to provide:

• Your order number
• Photos or videos of the issue
• A brief description of the problem

Once verified, we may offer:

• A replacement
• A refund
• A store credit
• A product repair (when applicable)

6. Non-Returnable Items

Certain items are not eligible for return, including:

• Opened hygiene or personal care products
• Final sale or clearance items
• Gift cards
• Products damaged through misuse
• Products altered or modified by the user
• Products returned without prior approval

7. Return Process

To initiate a return:

• Contact our customer support team.
• Provide your order number and reason for the return.
• Wait for return authorization and instructions.
• Package the product securely in its original packaging.
• Ship the item to the return address provided.

Returns sent without prior authorization may not be accepted.

8. Return Shipping

Unless the return is due to a defective or incorrect product, customers are responsible for return shipping costs. Shipping fees paid during checkout are generally non-refundable. We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

9. Refund Processing

Once your returned item is received and inspected:

• Refunds will be issued to the original payment method
• Refund processing typically takes 5–10 business days
• Additional processing time may be required by banks or payment providers

If the return does not meet the eligibility requirements, the item may be returned to the customer.

10. Exchanges

If you wish to exchange a product for another size, color, or variant, please contact our support team. Exchanges are subject to product availability. In some cases, customers may be asked to return the original item before the replacement is shipped.

11. Warranty and Manufacturing Defects

Some Coocoonly products may include a limited warranty covering manufacturing defects. Warranty coverage may include:

• Product replacement
• Repair
• Partial or full refund

Warranty coverage does not apply to:

• Normal wear and tear
• Misuse or improper use
• Damage caused by accidents or unauthorized modifications

12. Product Safety and Consumer Protection

Coocoonly products are designed to comply with applicable safety regulations for maternal and baby care products. Customers are responsible for:

• Reading product instructions
• Following safety guidelines
• Using products only as intended

Improper use of products may void eligibility for returns or refunds.

13. International Orders

For international orders:

• Customers may be responsible for customs duties or import taxes
• Shipping costs, duties, and taxes may not be refundable
• Returns may require additional shipping time

Customers outside the United States should review local consumer protection laws that may apply.

14. Fraud Prevention

We reserve the right to refuse returns or refunds in cases of:

• Suspected fraud
• Excessive return patterns
• Abuse of return policies

15. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in business operations or legal requirements. Updated versions will be posted on this page with a revised effective date.

16. Contact Information

If you have any questions regarding returns or refunds, please contact:

Coocoonly Wellness Products

• Address: 522 W Riverside Ave Ste N Spokane, WA 99201
  United States
• Phone: +1 425 375 9201
• Email: info.coocoonly@gmail.com

We appreciate your trust in Coocoonly and our mission to support mothers and babies during the most important stages of early life.