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Effective Date: August 5, 2026
At Coocoonly Wellness Products (“Coocoonly,” “we,” “our,” or “us”), we want parents and families to feel confident when purchasing our baby carriers. This Return & Refund Policy explains the conditions under which products purchased through our website may be returned, exchanged, or refunded. By purchasing from our website, you agree to the terms outlined in this policy.
Orders may be canceled before they are shipped. If an order is canceled before shipment, a full refund will be issued to the original payment method. If the order has already been shipped, the cancellation request will be treated as a return request, and the return process described below will apply.
We offer a 30-day return window from the date the product is delivered. Return requests submitted after the return period may not be eligible for a refund unless required by applicable consumer protection laws.
To qualify for a return, the following conditions must be met:
Returns that do not meet these conditions may be declined.
Because Coocoonly carriers come into direct contact with infants, certain conditions apply once a carrier has been used:
This hygiene exclusion does not apply to items that are defective or damaged on arrival — see Section 5 (Damaged, Defective, or Incorrect Items) below for that process. A carrier is not disqualified from a warranty or defect claim simply because it has been worn.
If you receive a product that is damaged during shipping, defective due to manufacturing issues, or incorrect compared to your order, please contact us within 7 days of delivery. You may be asked to provide your order number, photos or videos of the issue, and a brief description of the problem. Once verified, we may offer a replacement, a refund, a store credit, or a product repair (when applicable).
Certain items are not eligible for return, including: final sale or clearance items, gift cards, products damaged through misuse, products altered or modified by the user, and products returned without prior approval.
To initiate a return: (1) contact our customer support team; (2) provide your order number and reason for the return; (3) wait for return authorization and instructions; (4) package the product securely in its original packaging; (5) ship the item to the return address provided. Returns sent without prior authorization may not be accepted.
Unless the return is due to a defective or incorrect product, customers are responsible for return shipping costs. Shipping fees paid during checkout are generally non-refundable. We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Once your returned item is received and inspected, refunds will be issued to the original payment method. Refund processing typically takes 5–10 business days; additional processing time may be required by banks or payment providers. If the return does not meet the eligibility requirements, the item may be returned to the customer.
If you wish to exchange a product for another size or variant, please contact our support team. Exchanges are subject to product availability. In some cases, customers may be asked to return the original item before the replacement is shipped.
Coocoonly carriers include a limited warranty covering manufacturing defects. Warranty coverage may include product replacement, repair, or a partial or full refund. Warranty coverage does not apply to normal wear and tear, misuse or improper use, or damage caused by accidents or unauthorized modifications.
Coocoonly carriers are designed to comply with applicable safety regulations, including ASTM F2236-16a and CPSIA. Customers are responsible for reading product instructions, following safety guidelines, and using products only as intended. Improper use of products may void eligibility for returns or refunds.
For orders shipped to US, customers may be responsible for customs duties or import taxes; shipping costs, duties, and taxes may not be refundable, and returns may require additional shipping time. Canadian customers should review local consumer protection laws that may apply.
We reserve the right to refuse returns or refunds in cases of suspected fraud, excessive return patterns, or abuse of return policies.
We may update this Return & Refund Policy from time to time to reflect changes in business operations or legal requirements. Updated versions will be posted on this page with a revised effective date.
If you have any questions regarding returns or refunds, please contact:
For the moments no one prepares you for" — "Late-night feeds, fussy afternoons, tiny milestones — Coocoonly carriers help you hold your baby close through all of it.
